Privacy Policy
Effective Date: May 5, 2025
Velivolo LLC ("Velivolo," "we," "our," or "us") operates the Velivolo mobile application. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.
1. Information We Collect
Account Information: When you create an account, we collect your name, email address, and password. If you sign up through a third-party service (e.g., Google, Apple), we receive your name and email from that provider.
Profile Information: You may optionally provide information about your children (ages, travel preferences) to personalize your experience.
Usage Data: We collect information about how you interact with the app, including pages viewed, features used, and search queries.
Device Information: We collect device type, operating system, and app version for compatibility and troubleshooting.
2. Device Permissions
We may request access to your camera (for profile photos), photo library (for sharing in forums), and push notifications (for travel alerts and updates). These permissions are optional and can be changed in your device settings at any time.
3. How We Use Your Information
- Provide and personalize our services
- Process subscriptions and payments
- Facilitate expert consultations
- Send service-related communications
- Improve our app and develop new features
- Ensure safety and prevent fraud
4. Information Sharing
We do not sell your personal information. We may share data with service providers who help us operate our app (payment processors, hosting, analytics) under strict confidentiality agreements.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your account and data at any time by contacting [email protected].
6. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 13, we will delete it promptly.
7. Security
We implement industry-standard security measures including encryption in transit and at rest, secure authentication, and regular security reviews.
8. Your Rights
You have the right to access, correct, or delete your personal data. You may also opt out of non-essential communications. Contact us at [email protected] to exercise these rights.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by email.
10. Contact Us
Velivolo LLC
Email: [email protected]
Phone: (415) 320-7203